Frequently Asked Questions
Everything you need to know about shopping with REMO Since 1988
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How do I process a return or exchange?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team with your order number to receive a prepaid return label.
What payment methods do you accept?
REMO Since 1988 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all products purchased through our official store come with a 1-year limited warranty against manufacturing defects to ensure the quality standards we have maintained since 1988.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local government regulations.